How much does shipping cost?

Customers within Germany: 4,99 € for parcels up to 2000 g / 4.4 lb (for example 2 limprint versions + soundtrack CD + aluminium plate) International Customers: 6,49 € (roughly $7.60) for packages up to 500 g / 1.1 lb (for example 2 limprint versions + soundtrack CD) 9,99 € (roughly $11.60) for packages up to [...]

By |2021-02-25T13:21:29+01:00October 19th, 2017||Comments Off on How much does shipping cost?

Can I combine orders?

At the moment we cannot handle subsequent changes to your order but as long as your orders are not yet shipped or being prepared for shipment, you can cancel your existing order(s) and place a new one including all items you would like to have shipped in one package.

By |2021-02-25T13:21:40+01:00October 17th, 2017||Comments Off on Can I combine orders?

Why is my online order cancelled?

There may be several reasons for this, including issues with:  Payment - we were not able to verify your payment details or the payment did not get through. Delivery address - the delivery address seems to be incorrect or incomplete. Stock availability - on some rare occasions the item may have already run out of [...]

By |2021-02-25T13:21:56+01:00October 15th, 2017||Comments Off on Why is my online order cancelled?

Why do I have to be at least 18 years of age to receive the game? (GERMAN CUSTOMERS ONLY)

This only applies to German customers: Even though all games have been officially rated, the rating itself is not printed on the cover. Under German law, these games must not be delivered to minors. We ship our games in a package with age verification. This means the deliverer will check if the recipient is at [...]

By |2021-02-25T13:22:05+01:00October 13th, 2017||Comments Off on Why do I have to be at least 18 years of age to receive the game? (GERMAN CUSTOMERS ONLY)

When will my order ship?

**COVID-19 UPDATE** Due the global pandemic our suppliers experienced heavy delays and we had to postpone our planed shipping dates. You can check all of our planned shipping dates for our upcoming releases here and for our partner store releases here.

By |2021-02-25T13:22:15+01:00October 11th, 2017||Comments Off on When will my order ship?

My order has not arrived, what should I do?

**COVID-19 UPDATE** Due the global difficulties in shipping the transit often takes longer than a few months ago. Sometimes the parcel takes some time to update in the tracking status but it is not necessarily lost there. All of the parcels arrive ultimately. If your parcel doesn’t move for at least three weeks don’t hesitate [...]

By |2021-02-25T13:22:23+01:00October 9th, 2017||Comments Off on My order has not arrived, what should I do?

Does the game work on my console?

The games for PS4 and PS Vita are not region locked, so they work fine on any console worldwide. But this does not necessarily apply to DLC (downloadable content): If you live outside of Europe, you would have to create an European-Account on your PlayStation console and purchase European DLC in the European PSN Store.

By |2017-11-08T15:02:07+01:00October 1st, 2017||Comments Off on Does the game work on my console?
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